BeaconZone Help Desk
BeaconZone Support > BeaconZone Help Desk

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Welcome

This is the BeaconZone help desk where you can find answers to frequently asked questions and can submit enquiry/support tickets without pre-registering. Submitting a ticket is the fastest way to get the right person to help you

Please note we only supply business to business (B2B) to companies and organisations in:

United Kingdom, 
Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates and United States. 

Please use your company email address. We do not reply to public email addresses such as gmail and hotmail.

We only provide technical support for products purchased from us. Please include your order number in support tickets.


 

Submit a ticket
Submit a new issue or enquiry to a department

 
 

View existing ticket
View tickets you submitted in the past

 

 

Knowledgebase

» Top Knowledgebase articles:
 Who Do You Supply To? Who are your Customers?
 Which Beacons Send a Message/Notification to Phones?
 How Do I Track My International Order?
 How to Set Up Eddystone-URL on Android with AnkhMaway (iB003N, iB001M, iB004N, iB005N, iB001W) Beacons?
 Do You Have a Shop Where I Can View or Buy Beacons?
 I Want to Send a Message Out To Passers By. How Does it Work? Are Beacons Suitable?
 What is the Password for the Technical Area?
 Can You Ship Outside The United Kingdom?
 Can You zero VAT orders for VAT Registered Companies in the EU?
 How Long Does the Battery Last?
 Do You Provide Discounts for Large Quantities?
 Why Doesn't Eddystone URL / The Physical Web Work?
 How Soon Will You Reply to a Support Ticket?
 Is it Possible to Pay for the Order via Wire Transfer?
 Which Beacons Support iBeacon and Eddystone Simultaneously?
 Is iBeacon or Eddystone Best for My Particular Situation?
 Do You Have This Beacon In Stock?
 I am a Marketer, How Can I Use Beacons to Send Out Messages?
 Can You Send the Product Technical Area Username and Password as I have Lost the Packaging?
 How to Calibrate the AnkhMaway SHT Temperature/Humidity Sensor?
 

» View entire Knowledgebase

 

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