BeaconZone Help Desk
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Welcome

This is the BeaconZone help desk where you can find answers to frequently asked questions and can submit enquiry/support tickets without pre-registering. Submitting a ticket is the fastest way to get the right person to help you

Please note we only supply business to business (B2B) to companies and organisations in:

United Kingdom, 
Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, India, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates and United States. 

Please use your company email address. We do not reply to generic email addresses such as Gmail, Hotmail and icloud.

We only provide technical support for products purchased from us. Please include your order number in support tickets.


 

Submit a ticket
Submit a new issue or enquiry to a department

 
 

View existing ticket
View tickets you submitted in the past

 

 

Knowledgebase

» Top Knowledgebase articles:
 What does UPS "holding the cargo at a secure facility, pending instructions and agreement." mean?
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 Who Do You Supply To? Who are your Customers?
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 How Soon Will You Reply to a Support Ticket?
 How Do I Track My International Order?
 How Do I Change The Bluetooth Beacon Name?
 What is the Password for the Technical Area?
 Do You Have a Shop Where I Can View or Buy Beacons?
 Can You Send the Product Technical Area Username and Password as I have Lost the Packaging?
 How Long Does the Battery Last?
 Can You Ship Outside The United Kingdom?
 Is it Possible to Pay for the Order via Wire Transfer?
 Do You Have This Beacon In Stock?
 Which Beacons Support iBeacon and Eddystone Simultaneously?
 Can You Zero VAT orders for VAT Registered Companies in the EU?
 I am a Marketer, How Can I Use Beacons to Send Out Messages?
 I Want to Send a Message Out To Passers By. How Does it Work? Are Beacons Suitable?
 Is iBeacon or Eddystone Best for My Particular Situation?
 Do You Provide Discounts for Large Quantities?
 

» View entire Knowledgebase

 

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