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Can You zero VAT orders for VAT Registered Companies in the EU?
Yes. However you must supply a valid VAT number and the VAT registered address must be the same as the delivery address. When you enter your order contact details you will be asked for your VAT number...
Do You Have This Beacon In Stock?
The Delivery Page explains availability. For items we don't have in stock, the availability of new stock tends to be between 2 to 8 weeks and is highly unpredictable due to many manufacturers building...
How Do I Track My International Order?
We send via Royal Mail and UPS. For Royal Mail we will email you a tracking number in a dispatch confirmation. You can use this number on the Post Office Tracking site and sometimes on
Do You Offer Saturday Delivery for Friday Orders?
We do not offer UPS Saturday delivery because it is prohibitively expensive.
Can You Ship Outside The United Kingdom?
We ship to Europe, United States, Canada, Norway and Switzerland. Please use the shopping cart to calculate the shipping for your location. We also provide zero VAT for VAT registered EU companies. De...
Do You Provide Discounts for Large Quantities?
We don't provide discounts for beacons available in stock on our web site. We are specialists in Bluetooth Beacon solutions. Our main income comes through providing solutions, software development and...
Do You Accept Purchase Orders?
Sorry, we don't supply items from our web store on account because doing so would require extra cost and administrative effort to credit check customers, manage accounts, chase invoices and factor non...
We Want to Make a Large Order, Do You Provide Sample Beacons?
Sorry, we don't provide beacons free of charge. So many of our customers need beacons for demos, proof of concepts and proposals that it isn't economically viable for us to provide them free of charge...
Is it Possible to Pay for the Order via Wire Transfer?
Yes, that's possible. Put the items into the online shopping cart and checkout up to the point where you are asked for a credit card. This will create an order in our systems. Create a support ticket ...
Do You Have a Shop Where I Can View or Buy Beacons?
Sorry, no, we don't have facilities where you view and purchase beacons. Beacons are only available for purchasing online with delivery by UPS. Our registered business address on our web site is an ad...
I Haven't Received My Order. Where's my Order?
All orders are sent via some form of signed delivery. This is very reliable.  Just about every query we receive regarding UK delivery results in the the situation where goods have already been delive...
Are You Able To Provide Beacons With Zero Rated VAT to UK Health Providers?
Charity funded providers can purchase particular products with zero VAT. The categories of product are medical equipment, lab equipment, scientific equipment, computer equipment, video equipment, ster...
It says No Shipping options are available. Please contact us for assistance!
This sometimes happens with international orders. Unfortunately your order has gone over the maximum weight (and insurance) we can send in one package.  Please split the order across two or more pack...
When I Go to Pay, Why is it Declined with a Post Code Check Fail?
Our payment provider requires 100% accuracy of the postcode. The information entered must match the payment card exactly. If you have recently moved, the billing postcode entered may be out of date. Y...
Unable to validate VAT number?
Our web store communicates with the European VIES VAT number database to check your VAT number. If you get an error saying "Unable to validate VAT number, validation service is busy or unavailable", p...
Why isn't UPS Standard Delivery Available?
We offer both UPS standard (by road) and UPS Express (by air). When checking out you might find only UPS Express is available. Due to the complex workings of the UPS tariffs, the slower Standard costs...
 
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