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Can You Zero VAT orders for VAT Registered Companies in the EU?
Yes. Goods are charged at 0% VAT. This is shown after registering.
Do You Have This Beacon In Stock?
The Delivery Page explains availability. For items we don't have in stock, the availability of new stock tends to be between 2 to 8 weeks and is highly unpredictable due to many manufacturers building...
What are the Import Fees for International Sales?
There are four charges: 1) Tax (VAT in the EU). This is the goods tax rate in your country. Businesses can usually reclaim this cost on their accounting VAT return. 2) Duty. This is usually a small pe...
How Do I Track My International Order?
You will be emailed a tracking number when we enter your shipment into the courier's system. If you haven't received a tracking notification email then please check your spam folder. If it's not there...
Do You Offer Saturday Delivery for Friday Orders?
We do not offer UPS Saturday delivery because it is prohibitively expensive.
Can You Ship Outside The United Kingdom?
Please see Who We Supply To. More details including delivery times can be found on the delivery page.  
Do You Provide Discounts for Large Quantities?
We don't provide discounts for beacons and gateways available in stock on our web site. We are specialists in Bluetooth Beacon solutions. Our main income comes through providing solutions, software de...
Do You Accept Purchase Orders?
Sorry, we don't supply items from our web store on account because doing so would require extra cost and administrative effort to credit check customers, manage accounts, chase invoices and factor non...
We Want to Make a Large Order, Do You Provide Sample Beacons?
Sorry, we don't provide beacons free of charge. So many of our customers need beacons for demos, proof of concepts and proposals that it isn't economically viable for us to provide them free of charge...
Is it Possible to Pay for the Order via Wire Transfer?
Yes, that's possible. Put the items into the online shopping cart and checkout up to the point where you are asked for a credit card. This will create an order in our systems. Create a support ticket ...
Do You Have a Shop Where I Can View or Buy Beacons?
Sorry, no, we don't have facilities where you view and purchase beacons. Beacons are only available for purchasing online. Our registered business address on our web site is an administration address ...
I Haven't Received My Order. Where's my Order?
All orders are sent via some form of signed delivery. This is very reliable.  Just about every query we receive regarding UK delivery results in the the situation where goods have already been delive...
Are You Able To Provide Beacons With Zero Rated VAT to UK Health Providers?
Charity funded providers can purchase particular products with zero VAT. The categories of product are medical equipment, lab equipment, scientific equipment, computer equipment, video equipment, ster...
It says No Shipping options are available. Please contact us for assistance!
This sometimes happens with international orders or larger UK orders. Unfortunately your order has gone over the maximum weight (and insurance) we can send in one package.  Please split the order acr...
When I Go to Pay, Why is it Declined with a Post Code Check Fail?
Our payment provider requires 100% accuracy of the postcode. The information entered must match the payment card exactly. If you have recently moved, the billing postcode entered may be out of date. Y...
Can you use our FedEx, UPS, DHL account to send our order?
Shipments containing lithium batteries require a 'dangerous goods' courier account and need to be packed and labelled according to specific couriers' requirements. Our web store also automatically inc...
Do You Have More TON9108 in Stock?
Sorry, the TON9108 is no longer manufactured. Please try the FSC-BP103 which is a similarly priced beacon.
How Do I Add or Change My VAT Number?
If you have already ordered, sorry our web store doesn't allow us to modify the VAT details for existing orders. If you have just ordered and you haven't yet received a shipping notification from UPS ...
Can You Use Our Courier Account (UPS, DHL etc) Instead?
Sorry, we can't send using customer courier accounts. We can only send our account that's authorised to send batteries in products. Also, the web store is only set up for inclusive delivery.
Do You supply to Greece?
Sorry, we no longer supply to Greece. We have experienced too many problems with Greek import Customs asking for incorrect and excessive duty/VAT and fees.
 
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